1. By purchasing a ticket for performances of the Primorsky Stage of the Mariinsky Theatre (hereinafter referred to as the Theatre), you acknowledge and agree to these Policies and undertake to comply with these Policies and to preserve public peace inside the Theatre.
2. Upon entrance to an entertainment event, the spectator shall produce, for scanning and registration:
- A ticket on the Theatre’s original letterhead, purchased at the Theatre box office;
- An electronic ticket in PDF format (printed or displayed on the screen of a personal electronic device), purchased on the Theatre’s website or through the Theatre’s official mobile app, or through the website of the relevant authorized ticket distributors. One electronic ticket or its copy is good for one entrance only; only the first registration of an electronic ticket is valid. The Theatre reserves the right to refuse admission to the Theatre without refund if the electronic ticket is presented in the format of a photo, scanned copy or other format not stipulated by these Policies.
3. The Theatre Administration reserves the right to change the cast of the Theatre’s performances without prior notice. Changes of cast shall not constitute grounds for ticket refund, with the exception of solo concerts or performances in the “Evening With…” format.
4. Ticket refunds are regulated by the User Agreement published on the Theatre’s website at: https://prim.mariinsky.ru/en/visit/rules/agreement/. The Theatre has the right to refund money for a ticket only if it was purchased at the Theatre’s box office, on the Theatre’s website or through the Theatre’s official mobile app. If a spectator purchased a ticket for a Theatre event through an entity authorized by the Theatre to sell tickets, the refund for the ticket shall be made by the said entity, unless otherwise provided in the agreement. If any issues arise that cannot be resolved by the senior box office administrator, the spectator has the right to contact the head of the ticket sales department to resolve those.
5. A ticket that has been altered in any way (including concealing any information) is considered invalid. The Administration reserves the right to refuse admission to the Theatre without refunding the cost of the Ticket. This rule also applies to electronic tickets.
6. While in the Theatre, spectators are required to treat the Theatre’s property with care, and to observe public order and fire safety rules. Any material damage caused to the Theatre shall be recovered from the guilty parties in accordance with the procedure established by the legislation of the Russian Federation. Should a spectator lose a number token (cloakroom ticket), they should address the cloakroom attendant or the Theatre administrator. In the event of loss of personal belongings, the spectator shall contact the Theatre administrator.
7. Information about the time, place, replacement, postponement or cancellation of performances is available at the Theatre box office, and on the official website http://prim.mariinsky.ru/ in the Playbill section, or can be obtained from the information service at +7-423-240-60-60.
8. A theatre ticket is valid for one person, regardless of age. In order to comply with the requirements of the Federal Law of December 29, 2010 No. 436-FZ “On the Protection of Children from Information Harmful to Their Health and Development”, we kindly ask you to pay attention to the age restrictions indicated in the playbills, on the official website of the Theatre, and on the tickets you purchase. Children under the age of fourteen (hereinafter referred to as “children” or “child”) are allowed into the auditorium of the Theatre only with accompanying person(s).
The accompanying persons shall be responsible for the observation of the regulations concerning the protection of children from information that is harmful to their health and (or) development, as well as for children’s compliance with these Policies.
Accompanying persons are required to monitor children’s compliance with the rules of conduct during the performance, including their keeping quiet, and staying in the seat for which the ticket was purchased; the accompanying persons shall also preclude children from any actions that may interfere with the perception of the performance by other spectators, or cause damage to the property of the Theatre or the property of other spectators.
9. Spectators’ admission to the Theatre, service personnel commencing their duties and the buffet opening shall take place no earlier than one hour and thirty minutes (1 hour 30 minutes) before the start of the performance (concert). Entry to the auditorium shall become possible after the first bell. Entry to the stalls and the amphitheater shall be prohibited after the third bell. The spectators being late shall take the seats offered by the attendant, and during the intermission, take the seat indicated on their ticket.
10. During the performance, all means of communication shall be switched off or switched to silent mode.
11. In accordance with the legislation of the Russian Federation, performances (concerts and other events) of the Theatre are the intellectual property of the Theatre and the producers. In order to ensure the protection of copyright and other related rights, photography, it is prohibited to make any video or television filming of the performances, as well as any kind of audio recording of the performances or their fragments without special permission from the Theatre administration. Any persons taking pictures, making video or television filming, or any kind of audio recording of the performances (other events) or their fragments without the permission of the Theatre administration may be denied admission to the performance (other event) at the request of the Theatre administration. In this case, the ticket price will not be refundable.
12. Entry to the auditorium is prohibited for the persons:
– dressed in outerwear;
– carrying drinks and food with them;
– carrying flowers with them;
– in a state of alcoholic, narcotic or other intoxication.
13. In order to ensure personal safety and comfort of spectators, it is prohibited to bring the following items into the Theatre building: weapons; flammable, explosive, poisonous, odorous and radioactive substances; bladed articles; pyrotechnics; laser flashlights; narcotic substances; suitcases, large packages and bags; animals. A Theatre security officer has the right to ask a visitor to show the contents of a bag and the items in it. If a spectator refuses to undergo security checks, the Theatre reserves the right to ban access to the Theatre building without refunding the ticket price and call the police.
14. In the building of the Theatre, it is prohibited to:
– go beyond the installed fences;
– open windows;
– sit and stand in the aisles and on the stairs in the auditoriums of the Theatre during the performance; the seats shall be occupied according to the tickets purchased;
– enter technical rooms and/or other premises with restricted access;
– write inscriptions and paste up announcements, posters and other information content;
– wear and display signs or other symbols aimed at inciting racial, social, national and religious hatred, promoting violence;
– sell any merchandise, distribute any tickets, conduct excursions around the Theatre;
– use audio equipment with sound amplification devices turned on; sing, dance, play musical instruments in the Theatre;
– wear dirty clothes; carry any objects or products that can damage the property of the Theatre or other spectators.
15. According to the rules of our Theatre, flowers are handed to performers by ticket inspectors after the performance. If you bring a bouquet of flowers with you, give it to the ticket inspector in advance and tell them who it is intended for.
16. In accordance with Federal Law of February 23, 2013 No. 15-FZ “On the Protection of Public Health from the Effects of Second-Hand Tobacco Smoke, the Consequences of Tobacco Consumption or the Consumption of Nicotine-Containing Products”, smoking is prohibited in the Theatre.
17. The Primorsky Stage of the Mariinsky Theatre has a Customer Feedback Book, which will be made available to you by the administrator upon request. Should you have any suggestion, complaint and/or question, please contact the administrator on duty or the senior box office administrator, stating your issue in writing.
Any persons who do not comply with the established Policies, disturb the public peace, pose a threat to the life and health of visitors, may be removed from the territory of the Theatre by the Theatre’s security service. Depending on the nature of the offense, the Theatre administration may issue a warning or refer the offender to the police station for appropriate action.
